Natural Convergence links with CTI

Natural Convergence, supplier of hosted VoIP software for service providers, partners with Indianapolis-based CTI Group to offer an integrated phone traffic analysis and call recording solution for small business. The arrangement will have Natural Convergence merging its IP phone management system with CTI’s traffic analysis solution and call recording software to create a product that will allow companies to identify ways to improve telephony services and realize savings, and also to record phone calls for quality assurance and control.

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