ISO Certified

FreeBalance, a global provider of financial management solutions for public institutions, receives ISO 9001:2000 certification. The Ottawa firm achieved the coveted certification for its quality management service (QMS), a customer-centric initiative including an international steering committee, an automated client portal for enhanced customer interaction, and an online FreeBalance.JPGfeedback “scorecarding” feature to ensure customer satisfaction. “The launch of the FreeBalance QMS represents a milestone and key investment for our company,” says Manuel Schiappa Pietra, president and CEO. “The ISO 9001:2000 certification process has been comprehensive and illustrates the value that we place on quality and our commitment to delivering customer-centric products and services.” ISO 9001:2000 is an internationally recognized quality management system standard developed by the International Organization for Standardization. To qualify, companies must implement a well-documented QMS for review by a third party. FreeBalance’s certification process was overseen by BSI Management Systems, which performed on-site assessments, examined FreeBalance’s documented procedures, and audited operations.

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