Mitel signs Coppel, Texas-based Shared Technologies to its channel program as hospitality specialist partner. The agreement will see Shared Technologies offer the Ottawa company’s unified communication solutions to the hospitality sector across the US, while its support professionals will receive training in customer care as well as marketing support and sales incentives to accelerate sales of Mitel products and services. “We are proud to count Shared Technologies among Mitel’s more than 800 US channel partners,” says David Johnson, Mitel’s VP of hospitality sales. “Shared has built a formidable presence in the market since its creation more than 30 years ago. That and its continued success in the hospitality sector has been in lock step with a reputation for unparalleled customer service that is a common thread shared by our two organizations.” Serving forty-eight markets in the US, Shared Technologies will provide hospitality sector customers with Mitel products such as IP phones and applications that allow hotels to personalize services and features based on guests’ profiles and preferences.