Phoenix Technical Support, a local startup launched by a handful of former Dell employees, rises from the virtual ashes left when the US-based computer maker recently closed its Kanata call centre and dismissed some 1,100 staff. The new company will provide telephone support for home and small business for Windows XP, Vista, Linux, Vista conversion to XP or Linux, among other offerings. “We know that U.S. consumers value the service that Canadians can offer,” says Phoenix founder David Long. “We plan to take advantage of that by giving personal computer retailers the opportunity to continue with high quality technical services.”