The Philadelphia Phillies baseball team calls on Mitel’s Customer Interaction Solutions suite and a lineup of more than 700 Mitel phones to backstop its phone ticketing centre. The Ottawa-based telecommunications firm, which has enjoyed a 25-year relationship with the MLB club, says the installation will upgrade its own legacy system currently in use by the Phillies. “The Philadelphia Phillies are a historic baseball organization with the potential to win it all this year,” says Mitel US president Rick Dell. “We’re proud to have been a part of the Phillies organization for the past 25 years and we look forward to helping them fill Citizens Bank Park with fans.” Mitel’s solution will allow the baseball team to better manage calls during high-volume periods, such as the playoffs, by routing calls to unoccupied ticketing agents or to an agent best qualified to handle a specific request.