Mitel’s hospitality solution is selected by Marcus Hotels and Resorts for its 20 luxury hotels and resorts, which operate under the Inter-Continental, Starwood and Hilton flags. The customer chose the Mitel telecom gear after reviewing similar systems from leading competitors including NEC and Avaya. “We racked and stacked the feature sets and costs of the different systems, and after a thorough analysis of the overall performance, functionality, and TCO the Mitel system is the right choice for our hotels and resorts,” says Brian Borucki, director of infrastructure and technology with Marcus Hotels. The customer has since reported that the Mitel Hospitality Solution, comprised of the Mitel SX-200 IP Communications Platform and Mitel IP phones with Mitel Cordless Handsets, has “improved all aspects of the business including customer service, operating costs, and has enhanced reporting capabilities,” according to Mitel.